Refund & Returns Policy

Return and Refund Policy

Effective Date: June 24, 2025

1. Scope and Intent

This Return and Refund Policy applies to all purchases made through the website located at andysoutbackoutfitters.com.

2. Contact Information

Email: info@andysoutbackoutfitters.com
Phone: 866-499-5572
Address: 206 Quail Run - Fountain Inn, SC 29644
Hours: Monday–Friday, 9 AM–5 PM EST

3. Return Eligibility

Customers in the USA have the right to cancel their purchase and return the product within 14 days of receipt without providing any reason, subject to the following conditions:

3.1 Conditions for Return

  • Unused and Undamaged: The item must be unused and in its original condition.
  • Original Packaging: Item must include original packaging with all labels and tags attached.
  • Proof of Purchase: A receipt or proof of purchase is required.

4. Return Process

4.1 Initiating a Return

  1. Contact us via email at info@andysoutbackoutfitters.com or call 866-499-5572 within 7 days of receiving your order.
  2. Provide your order number and reason for return.
  3. We will send return instructions and, if applicable, a Return Merchandise Authorization (RMA) and prepaid shipping label.

4.2 Preparing Your Return

  • Package the Item: Use original packaging and include all accessories, manuals, and free gifts.
  • Include Documentation: Add return authorization form and any necessary documents or images.
  • Attach Shipping Label: Print and affix the return label we provide.

4.3 Shipping the Return

  • Ship the package within 7 days of receiving the return authorization.
  • Use a trackable shipping method to ensure safe delivery.

5. Return Shipping Costs

All return shipping costs are the responsibility of the customer unless otherwise stated.

6. Specific Return and Refund Conditions

6.1 Returns Due to Change of Mind

  • Items must be unused, undamaged, and in original packaging.
  • Return request must be made within 7 days of receipt.
  • Refund will be issued minus any applicable restocking fees.

6.2 Defective or Damaged Goods

  • Contact us within 48 hours of receiving the item.
  • Provide photos or videos showing the defect or damage.
  • We will offer a replacement or full refund including shipping costs.

6.3 Incorrect Product Received

  • Notify us immediately upon receipt.
  • We will arrange return shipping and send the correct item at no extra cost.

6.4 Product Never Arrived

  • Contact us if your product has not arrived by the estimated delivery date.
  • We will investigate and offer a full refund or replacement if confirmed lost.

6.5 Order Cancellation

  • Before Shipment: Orders can be canceled for a full refund.
  • After Shipment: Follow the return procedure upon receiving the item.

7. Exceptions to the Return Policy

The following items are non-returnable and non-refundable:

  • Custom or personalized products
  • Perishable goods (e.g., food, flowers)
  • Intimate or sanitary goods (e.g., underwear, swimwear) unless unopened and unused
  • Gift cards and downloadable software products

8. Refunds

8.1 Refund Conditions

  • Refunds are issued after receiving and inspecting the item.
  • We will notify you via email of approval or rejection.
  • Items must meet return eligibility requirements.

8.2 Refund Processing

  • Refunds are made to the original payment method.
  • Processing may take up to 14 days depending on your bank.

8.3 Partial Refunds

May be issued when:

  • Items are returned damaged or incomplete for reasons not due to our error.
  • Returns are initiated more than 14 days after delivery.

9. Exchanges

  • Eligibility: Defective, damaged, or incorrect items are eligible for exchange.
  • Process: Contact us at info@andysoutbackoutfitters.com.
  • Shipping Costs: We cover shipping for our error. Customer pays shipping for change-of-mind exchanges.

10. Timelines

  • Return Window: Items must be reported and shipped within 14 days of receipt.
  • Processing: Refunds are processed within 14 days of receiving the item.
  • Refund Period: It may take an additional 14 days for funds to reflect in your account.

11. Legal Rights

This policy does not affect your statutory rights under applicable law.

12. Questions and Support

For more information:
Visit our FAQ Page
Email: info@andysoutbackoutfitters.com
Phone: 866-499-5572