Shipping Policy

Shipping Policy

Effective Date: June 24, 2025

1. Introduction

At Andy’s Outback Outfitters ("we," "us," or "our"), we aim to provide a seamless and transparent shipping experience for our customers. This Shipping Policy outlines the terms and conditions related to the delivery of products purchased from our website, andysoutbackoutfitters.com.

2. Shipping Destinations

  • Countries We Ship To: USA
  • Future Expansion: Canada, UK, Australia & New Zealand

We are continually working to expand our shipping destinations. Please check back regularly for updates.

3. Shipping Costs

Domestic Shipping (USA):

  • Standard Shipping: Free on orders over $50
  • Flat Rate: $5 for orders under $50

International Shipping:

  • Standard International Shipping: $15 flat rate
  • Customs and Duties: International customers are responsible for any customs fees, import duties, or taxes.
  • No Hidden Fees: All charges are shown at checkout.

4. Order Processing Time

  • Processing Time: 1–2 business days (Monday–Friday, excluding holidays)
  • Cut-Off Time: Orders placed before 5:00 PM EST begin processing the same day
  • Weekend Orders: Orders placed on weekends or holidays are processed the next business day

5. Estimated Delivery Time

  • Domestic Shipping:
    • Standard: 3–5 business days
    • Expedited: 1–2 business days
  • International Shipping: 7–14 business days

Note: Delivery estimates may vary due to weather, customs delays, or carrier issues.

6. Shipping Methods and Carriers

  • Domestic Carriers: USPS, UPS, FedEx
  • International Carriers: DHL, FedEx International
  • Tracking: Provided via email once your order ships
  • Insurance: All shipments are insured against loss or damage

7. Order Tracking

Tracking Details:

  • Tracking number
  • Carrier name
  • Link to track your package

Track your order at andysoutbackoutfitters.com/track-order or on the carrier's website.

For assistance, contact our customer service team.

8. Delivery Issues

8.1 Delayed or Lost Packages

If delayed beyond estimated delivery time, contact us at info@andysoutbackoutfitters.com or call 866-499-5572.

If marked as delivered but not received:

  • Verify the shipping address
  • Check with neighbors or building management
  • Contact us for further support

8.2 Damaged Packages

Reporting: Take photos and contact us within 7 days at info@andysoutbackoutfitters.com.

Resolution: We will arrange for a refund or replacement.

9. Missing Items

Report: Within 7 days of receiving your order, include order number and missing item(s).

Resolution: We’ll investigate and either send the item(s) or issue a refund.

10. Return and Refund Policy

  • Returns Accepted: Within 30 days of receipt
  • Eligibility: Unused, undamaged, original packaging
  • Exceptions: Personalized or perishable items may be non-returnable
  • Shipping Costs:
    • Customer pays return shipping unless item is defective or incorrect
    • We cover return shipping for our errors
  • Refunds: Processed within 14 days to original payment method

See our Return and Refund Policy for full details.

11. Incorrect Address

Accuracy: Please double-check all shipping information. We are not responsible for incorrect addresses provided by the customer.

Returned Packages: We will contact you to arrange reshipment. Additional shipping fees may apply.

12. International Customs and Duties

  • Customs Clearance: May delay delivery
  • Taxes & Duties: Not included in shipping or item prices; buyer is responsible
  • Policy Variation: Customs policies differ by country—check with your local office

13. Contact Information

Email: info@andysoutbackoutfitters.com
Phone: 866-499-5572
Address: Andy’s Outback Outfitters, 206 Quail Run - Fountain Inn, SC 29644, USA
Hours: Monday to Friday, 9 AM to 5 PM EST

14. Changes to This Shipping Policy

We reserve the right to update this policy at any time. Updates take effect immediately upon posting on our website. We recommend checking this page periodically for the latest version.

Thank you for shopping with Andy’s Outback Outfitters!
We appreciate your business and are committed to exceptional service.